Three Big Takeaways from Adobe MAX 19

Three Big Takeaways from Adobe MAX 19

It was impossible to attend Adobe MAX this year without leaving inspired by creatives and awed by technology changes that are empowering those creatives to influence marketing, communications and entertainment at virtually every point of human interaction. But beneath...
MSP Customer Experience Map

MSP Customer Experience Map

Key Touch Points in the Managed Services Customer JourneyPHOENIX – March 19th, 2018 – It’s key to understand and assess all touch points through the eyes of the customer. This map shows common ones in a managed services customer journey.In our series...
Xpert Infographic: Breaking the MSP Invisibility Spell

Xpert Infographic: Breaking the MSP Invisibility Spell

How to break the MSP Invisibility Spell PHOENIX – March 19th, 2018 – If it seems you’re cursed by invisibility, try these four counterspells to break free.In our series on boosting customer intimacy, we’ve discussed how cloud-delivered computing and remotely...
Three Ways to Rekindle Customer Intimacy

Three Ways to Rekindle Customer Intimacy

Strengthen Customer Relationships   In an age where relationships of all types are growing more shallow and less personal, here are three simple steps you can take right now to strengthen your customer relationships It’s a paradox that we all lament: We’ve got...