PHOENIX – March 17th, 2017

 

Customer Retention

 

When it comes to the impact of customer retention on profitability, precision can be a tricky thing. One of the partners in my firm recalls a case in point when he worked with one of the country’s leading consultancies on customer retention in the 1990s.

 

Read more at MSPmentor: http://mspmentor.net/managed-services/customer-retention-triple-play-business-owners