PHOENIX – March 21st, 2017 – When it comes to customer satisfaction surveys, there a few basic guidelines every company can follow to ensure success.


Do’s & Don’ts



-Keep It Short
-Treat Your Survey as an Interaction
-Get Actionable Data
-Remove Bias
-Use the Information


-Don’t Understate Completion Time
-Don’t Assume
-Don’t Crush Your Customers with Too Many Surveys
-Don’t Cherry Pick
-Don’t Avoid Open-Ended Questions


For more information on these tips, go to MSPmentor: